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The Ontario Energy Board (OEB) has released its annual Scorecard, measuring Brantford Power’s performance in four key areas.
Brantford Power has received a number of reports from customers who have been the target of a rebate scam. Customers have received phone calls from someone claiming to be from the ”Ontario Rebate and Reward Association”. The caller claims that the customer is eligible for a rebate on their electricity bill and asks for access to their home to verify eligibility.
Be aware that this is a scam and do not let strangers in your home.
The Ontario Rebate and Reward Association is not legitimate and Brantford Power is not associated with this organization. Some of the rebate programs that the fraudulent callers refer to are actual provincial programs, but these programs do not require a visit to your home.
If you receive a fraudulent telephone call
Customers who receive a suspicious call should hang up and not provide any personal information. Do not provide your home address or let anyone into your home.
If you are unsure if a communication from Brantford Power is legitimate, please contact our Customer Care department at 519-751-3522 during regular business hours for verification.
Customers are also asked to report any suspicious phone calls they receive to the Brantford Police Department at 519-756-0113 and the Canadian Anti-Fraud Centre at 1-888-495-8501.