About Us

Accessibility

Brantford Power is committed to providing accessible, quality service to all members of the public we serve.  Our goal is to prevent, identify and remove barriers that impede accessibility and meet all requirements under the Accessibility for Ontarians with Disabilities Act.

The Accessibility for Ontarians with Disabilities Act

Upon request, we will provide policies and procedures relating to the provision of services to people with disabilities in a format that takes into account the person’s disability.

Multi-Year Plan 2015-2019 – Brantford Power Integrated Accessibility Standards

Feedback and Document Request Process

Feedback is welcomed as it may help us to identify areas that require change.

  • Online: Feedback Form
  • Email:  accessibility@brantfordpower.ca
  • Phone:  519-751-3522 ext. 5125
  • Fax:  519-756-6041
  • Mail:   Brantford Power Inc.
    220 Colborne St., P.O. Box 308 Brantford, ON N3T 5N8
    Attention:  Accessibility Coordinator

By appointment:  Anyone wishing to see a Brantford Power representative can call to make an appointment at:  519-751-3522 ext. 5125.  If any accommodations need to be made for your visit, please let us know.

Note:  Documents are available in various accessible formats upon request. 

Temporary Disruptions

Brantford Power will make every reasonable effort to provide customers, employees and any others, notification in the event of a planned or unexpected disruption in electricity distribution, the facilities or services usually used by people with disabilities.  This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternate facilities or services, if available.