Contact Us

Brantford Power wants to make it easy for you to access the information you need.  Here are all the different ways you can reach us. We endeavor to keep the website current and informative.

If you couldn’t find the information you were looking for on the website, please let us know at  customerservices@brantfordpower.ca.

Emergency services/Report power outage:

Phone: 519-751-3522  (Monday-Friday, 8:30 am – 4:30 pm)
After hours and holidays: 519-752-0422

General billing, account information and payments:

Account Information

E-mail: customerservices@brantfordpower.ca
Phone: 519-751-3522 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)
Fax:  519-756-6041

Mail payments to:

Brantford Power Inc.
Box 308
Brantford, ON N3T 5N8

Drop Box:

220 Colborne St
Brantford, ON
Google Map

Pay in Person:

Monday-Friday, 8:30 am – 4:30 pm, excluding holidays
220 Colborne St
Brantford, ON
Google Map

Moving in/out:

E-mail: customerservices@brantfordpower.ca
Phone: 519-751-3522 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

Pre-authorized payments:

E-mail: customerservices@brantfordpower.ca
Phone: 519-751-3522 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

Change of banking information for pre-authorized payments:

E-mail: customerservices@brantfordpower.ca
Phone: 519-751-3522 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

Credit and collections:

E-mail: customerservices@brantfordpower.ca
Phone: 519-756-4006 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

Time-Of-Use questions:

E-mail: customerservices@brantfordpower.ca
Phone: 519-751-3522 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

To locate underground cables:

Phone: 1-800-400-2255

Tree-trimming:

Phone: (519) 751-3522 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

Report street light problems:

Phone: 519-759-1350  (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)
After hours:  click here.

Report a street light out:

Phone: 519-759-1350 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)
After hours:  click here.

Electrical hazard – non emergency:

E-mail: customerservices@brantfordpower.ca
Phone: 519-751-3522 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

Report an electrical hazard – emergency:

Phone: 519-751-3522 (Monday-Friday, 8:30 am – 4:30 pm)
After hours: 519-752-0422

Heating & Cooling Incentive:

Phone: 1-800-267-2231 ext. 236

Fridge and Freezer Pick up:

 Phone:  1-877-797-9473