About Us

Customer Care

Brantford Power continues to improve our level of service.  We strive to answer your questions and resolve your concerns in a friendly and efficient manner to provide you with a positive customer experience.

Ontario Electricity Support Program (OESP)

For further information, click here.

Changes to the Debt Retirement Charge (DRC)

For further information on the changes, click here.

Customer Satisfaction Survey

Brantford Power works with a global leader in customer management to complete ongoing telephone customer satisfaction surveys on our behalf. We continue to gain a better understanding of our customers, and to listen to what they have to say about their interactions with us so that we can improve.  While your participation is strictly voluntary, we encourage you to participate if contacted. 

For further information, click here.

Scorecard

The Ontario Energy Board (OEB) has developed an annual Scorecard to measure and communicate Brantford Powers’ performance in four critical areas:

  • effectiveness and improvement in customer focus;
  • operational effectiveness;
  • public policy responsiveness; and
  • financial performance.

For further information, click here.

Low-Income Energy Assistance Program (LEAP)

LEAP was created to help individuals who are struggling to pay their energy bills. For further information, click here.

Conditions of Service

The Conditions of Service describe Brantford Power’s policies with respect to electricity distribution and its related operations, and the joint obligations of Brantford Power and its customers.

To view Brantford Power’s Conditions of Service, click here