News & Announcements
Brantford Power strives to keep our customers, the media and stakeholders informed. We encourage you to check this page regularly for corporate & program news and community initiatives.
November 1, 2019
WINTER TIME-OF-USE HOURS IN EFFECT NOVEMBER 1
The Ontario Energy Board (OEB) is reminding households and small businesses that as of November 1, 2019, the time-of-use (TOU) price periods are changing. Time-of-use pricing is also changing.
- Read about the new electricity pricing on the Ontario Energy Board website
- Read about the Ontario Electricity Rebate on the Government of Ontario website
October 17, 2019
CUSTOMER SATISFACTION SURVEY BEGINS OCTOBER 22, 2019
Beginning on October 22, 2019, you may receive a call inviting you to participate in Brantford Power’s 2019 Customer Satisfaction Survey. The survey is being conducted on behalf of Brantford Power by a widely recognized global leader in customer satisfaction management.
Randomly selected customers will be contacted by phone for a period of approximately three weeks and asked to provide answers regarding our services and their impressions of Brantford Power. The questions address the quality of information we provide, the professionalism, attitude and helpfulness of our customer care representatives, timeliness of response and accessibility, as well as a variety of other factors.
Your participation is strictly voluntary. However, we encourage you to participate if contacted so that we can continue to improve our delivery of services to the community. If you have any questions about our Customer Satisfaction Survey, please do not hesitate to contact us!
September 30, 2019
MEASURING BRANTFORD POWER
The Ontario Energy Board (OEB) has released its annual Scorecard measuring Brantford Power’s performance in the key areas of Customer Focus, Operational Effectiveness, Public Policy Responsiveness and Financial Performance.
September 6, 2019
JANUARY 1, 2020 DISTRIBUTION RATE APPLICATION
Brantford Power Inc. has applied to its regulator, the Ontario Energy Board (OEB), to raise its electricity distribution rates effective January 1, 2020.
Notice of Application
Application and Evidence
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Brantford_GA-Analysis-Workform-Instructions_20190823 _____________________________________________________________________________ ONTARIO ENERGY BOARD IMPLEMENTS SUMMER TIME-OF-USE RATES
The Ontario Energy Board (OEB) announced there will be little change to electricity prices on May 1, and that summer time-of-use (TOU) hours come into effect.
April 23, 2019
YOUR NEW ACCOUNT NUMBER HAS ARRIVED
Brantford Power has upgraded to serve you better. We are committed to providing you with exceptional customer service. We have implemented a new billing system with modernized technology. You will notice the following changes to your bill and other enhancements:
- New account number – You do not need to contact your financial institution.
- Our upgraded automated payment process now offers you more payment options.
- Same bill format, easier to read.
- You may receive your bill a few days later than usual.
April 10, 2019
BRANTFORD POWER TO MOVE AHEAD WITH ACQUISITION OF PROPERTY FOR ITS NEW PERMANENT HOME
On April 9, 2019, Brantford Power came before Brantford City Council in order to clarify some of the wording in the legal documentation related to its pending acquisition of a new, permanent location for the organization. Brantford Power has been in the process of identifying a permanent home for the past several years. City Council voted unanimously in favour of Brantford Power moving forward with the purchase an existing facility at 150 Savannah Oaks Drive for its new location.
March 21, 2019
CHANGES ARE COMING TO YOUR NEXT BILL. WE ARE UPGRADING TO SERVE YOU BETTER
Brantford Power is committed to providing you with exceptional customer service. We are implementing a new billing system with modernized technology.
In the near future, this will allow us to introduce customer-friendly enhancements, including:
- Improvements to our My Account online tool
- 24/7 access to additional self-serve options
- More ways to pay your bill
- Tools to help you manage your energy consumption.
On your next bill you will notice: New account number – You do not need to contact your financial institution. Same format, easier to read. You may receive your bill a few days later than usual.
February 27, 2019
BRANTFORD POWER WARNS BUSINESS CUSTOMERS ABOUT TELEPHONE SCAM
Brantford Power is warning customers to be aware of a telephone scam targeting businesses in the area. Businesses in Brantford have reported receiving fraudulent telephone calls from an organization falsely claiming to be Brantford Power.
The caller demands immediate account payment within 30 minutes and threatens disconnection of power service. Brantford Power does not demand immediate payment or disconnect customers without prior notice. Customers who receive a suspicious phone call should hang up and not provide payment or share any personal information.
If you are unsure if a communication from Brantford Power is legitimate, please contact our Customer Care department at 519-751-3522.
January 9, 2019
BRANTFORD POWER BILL DECREASE EFFECTIVE JANUARY 1, 2019
Brantford Power is pleased to announce that it has received approval from the Ontario Energy Board (OEB) for changes to its electricity distribution rates and other charges for Brantford Power customers, effective January 1, 2019. For most customers, these changes will result in bill decreases.
You can learn more about the impact of this change on your bill by using the OEB’s Online Bill Calculator, available at ontarioenergyboard.ca.
A detailed listing of Brantford Power’s 2019 Delivery and Regulatory rates and charges can be found at brantfordpower.com/rates.