About Us

News & Announcements

Brantford Power strives to keep our customers, the media and stakeholders informed. We encourage you to check this page regularly for corporate & program news and community initiatives.

January 6, 2020
PUBLIC AWARENESS OF ELECTRICAL SAFETY SURVEY

Starting on January 8, 2020, UtilityPULSE, an opinion research firm, will be conducting a short Electrical Safety Awareness telephone survey on behalf of Brantford Power. The purpose of the survey is to gauge the level of awareness regarding electrical safety in the Brantford.

Survey respondents will be asked a series of questions dealing with safety topics related to powerlines, green transformer boxes, etc. The survey will take approximately five minutes to complete and will run until March 2020.

If you receive a phone call, please consider participating. Your responses will help us better target our public safety communications to help prevent electrical injuries or fatalities in our community.

Results of the survey will be included on Brantford Power’s Annual Scorecard that will be released in the fall of 2020 and posted on our website.

Customers should note that although UtilityPULSE will request some basic demographic information, they will never ask for a Brantford Power account number, home address, credit card number or banking information. Customers are reminded to always beware of fraudulent calls and never release their account number or financial information to unknown callers.

Further information about the survey can be obtained by contacting Brantford Power’s Customer Care Department at 519-751-3522 or customerservices@brantfordpower.ca.

December 19, 2019
CONDITIONS OF SERVICE – PROPOSED CHANGES 

The Conditions of Service describe Brantford Power’s policies with respect to electricity distribution and its related operations, and the joint obligations of Brantford Power and its customers. Brantford Power is proposing to make changes to its Conditions of Service.

We invite customers to review the changes below. If you have comments or questions, please email us by February 29, 2020.

You can also view and comment on the proposed changes in person until February 29, 2020 at our office at 220 Colborne St., Monday to Friday (excluding holidays) from 8:30 a.m. to 4:30 p.m.

A summary of the proposed changes is listed below:

  • Various “housekeeping” changes.
  • Changes to the dispute/complaint resolution process
  • Changes for greater alignment with the distribution system code:
    • connections
    • capital contributions
    • reasons for denying a connection
    • security deposits for General Service Customers
    • Late Payment Charges – Clarification of calculations
    • Automatic Payment Plans and Monthly Payment Plans
    • Bypass Compensation
    • Glossary of Terms
  • Unmetered Loads: Brantford Power may confirm consumption of unmetered loads from time to time. It is the responsibility of the customer to report any change in consumption to Brantford Power.

The following document shows the proposed changes in red:
Proposed Conditions of Service – March 1, 2020
Existing Conditions of Service