News & Announcements
Brantford Power strives to keep our customers, the media and stakeholders informed. We encourage you to check this page regularly for corporate & program news and community initiatives.
July 11, 2018
BRANTFORD POWER WARNS CUSTOMERS ABOUT TELEPHONE AND LETTER SCAM
Brantford Power is warning customers to be aware of a telephone scam and letter targeting customers in the area.
Our customers have reported receiving fraudulent telephone calls and letters requesting payments or advising them that their hydro meter needs to be changed. The caller and letter falsely claim to be from Brantford Power.
Customers who receive a suspicious call or letter should not provide any personal information.
Brantford Power reminds customers that utilities follow the rules mandated by the Ontario Energy Board when it comes to notifying customers about past due accounts. Brantford Power does not disconnect customers without prior notice and will not call you to ask for your account number.
If you are unsure if a communication from Brantford Power is legitimate, please contact our Customer Care department at 519-751-3522 during regular business hours. Customers are also asked to report any suspicious phone calls they receive to the Brantford Police Department at 519-756-0113 and the Canadian Anti-Fraud Centre at 1-888-495-8501 or www.antifraudcentre.ca.
June 4, 2018
Conditions of Service – Proposed Changes
The Conditions of Service describe Brantford Power’s policies with respect to electricity distribution and its related operations, and the joint obligations of Brantford Power and its customers.
Brantford Power is proposing to make changes to its Conditions of Service. All of the changes, which are listed below, are being made to reflect Brantford Power’s proposal to stop collecting security deposits from its residential customers.
Brantford Power is proposing that the updated Conditions of Service will come into effect on August 1, 2018.
We invite customers to review the changes below. If you have comments or questions, please email us by July 23, 2018.
You can also view and comment on the proposed changes in person until July 23, 2018 at our office at 220 Colborne Street, Monday to Friday (excluding holidays) from 8:30 a.m. to 4:30 p.m.
A summary of the proposed changes is listed below:
|Section||Proposed New/Updated Wording|
|2.4.3- paragraph 1||All new Customer accounts that do not fall into the residential service classification will be reviewed to determine whether a security billing deposit is required. Sufficient identification is also required when applying for service.|
|18.104.22.168||Residential Customers, meaning those customers which meet the criteria for the residential service classification per BPI’s Tariff of Rates and Charges, as approved by the OEB, will not be required to pay a security deposit. BPI reserves the right to amend these Conditions of Service to require a security deposit for its residential class customers, under the circumstances and within the limitations permitted in the Distribution System Code. If BPI selects to do this, BPI will propose to update its Conditions of Service and consult with its customers as required under section 1.4.|
April 29, 2018
Summer Time-Of-Use Prices and Hours in Effect May 1!
The Ontario Energy Board (OEB) has announced summer Time-Of-Use pricing and is reminding households and small businesses that Time-Of-Use hours are changing.
For more information, please visit oeb.ca.
April 13, 2018
BRANTFORD POWER WARNS CUSTOMERS ABOUT SCAM
A small number of customers have reported receiving a call from someone claiming to represent Brantford Power and threatening disconnection of service within a very short time frame if immediate payment is not arranged. Brantford Power will never demand immediate payment to avoid an interruption in service, or make arrangements to meet at locations to collect cash from you.
If you have received a suspicious email or phone call, please contact The Canadian Anti-Fraud Centre at 1-888-495-8501 to report the incident. For information on how to protect yourself or your business against fraud, please visit the RCMP’s Scams and Fraud website at www.rcmp-grc.gc.ca.
If you have questions or concerns about your Brantford Power account, please do not hesitate to contact us at 519-751-3522.
January 12, 2018
PUBLIC AWARENESS OF ELECTRICAL SAFETY SURVEY
The Public Awareness of Electrical Safety Survey is designed to measure the level of awareness of key electrical safety precautions within Brantford Power’s service territory. Over the next 2 weeks, residents of Brantford will be randomly selected to participate in a telephone survey. The result will be publically available in September 2018, when all electricity distributors’ scorecards are published by the Ontario Energy Board.
January 1, 2018
BRANTFORD POWER RATE CHANGES IN EFFECT JANUARY 1, 2018
The Ontario Energy Board (OEB) has approved an adjustment to electricity distribution rates and other charges for all Brantford Power customers, effective January 1, 2018.
You can learn more about the impact of this change on your bill by using the OEB’s Online Bill Calculator, available at ontarioenergyboard.ca.
A detailed listing of Brantford Power’s 2018 Delivery and Regulatory rates and charges can be found at brantfordpower.com/rates.