About Us

2015 Archive

December 21, 2015

BILL CHANGES COMING IN 2016

The Ontario Government has made a number of changes that will affect customer bills starting January 1, 2016. 

Residential bill changes:  http://brantfordpower.com/my-home/billing-payments/2016-bill/

Business bill changes:  http://brantfordpower.com/my-business/billing-payments/2016-bill/

November 19, 2015

BRANTFORD POWER WARNS CUSTOMERS ABOUT PHONE SCAM

A handful of customers have reported receiving a phone call from someone representing Brantford Hydro threatening disconnection of electricity service within a very short time frame if immediate payment is not arranged. These calls are part of a phone scam happening across Ontario.

Please know this is NOT consistent with Brantford Power’s standard practice regarding overdue accounts. As mandated by the Ontario Energy Board, Brantford Power must give you at least 10 days’ notice before you are disconnected. Brantford Power must also make a reasonable effort to contact you one last time at least 48 hours before disconnection.

Brantford Power does accept credit card payments for overdue accounts over the phone, but will never ask for banking information, a pre-paid credit card payment or a wire transfer. Overdue amounts would appear on your monthly bill. We make every effort to work with our customers to develop payment options when an account falls into arrears.

Brantford Power will never make arrangements to meet at locations to collect cash from you, except in the case where a Brantford Power technician, who carries photo identification, will accept a cash payment from you at your service location to avoid disconnection or to restore your power. Cash payments are also accepted through our customer service cashier located at 220 Colborne Street. In both cases, a receipt will be issued.

If you believe the phone call you received is suspicious, or have been the victim of fraud, you are advised to contact The Canadian Anti-Fraud Centre at 1-888-495-8501 to report the incident.  For information on how to protect yourself or your business against fraud, please visit the RCMP’s Scams and Fraud website at www.rcmp-grc.gc.ca.

November 5, 2015

Changes to the Debt Retirement Charge

Effective January 1, 2016, the Ontario government is removing the Debt Retirement Charge (DRC) from all residential customers’ bills.

The DRC is to remain on all other electricity users’ bills until the residual stranded debt is retired — this has been estimated to occur by the end of 2018.

Customers with a bulk-metered multi-unit residential complex can qualify for a reduction of the DRC to a maximum of 1,500 kWh per month per eligible residential unit.

For more information visit, Debt Retirement Charge Exemption.

October 19, 2015

The Ontario Energy Board sets new winter electricity prices for households and small businesses starting November 1.

Winter Time-of-Use Prices Effective November 1, 2015

September 29, 2015

Measuring Brantford Power

The Ontario Energy Board (OEB) has compiled an annual Scorecard to measure and communicate Brantford Power’s performance in four critical areas.

To view the Scorecard and Management Discussion and Analysis for Year 2014 click here.

August 24, 2015

Brantford Power Applies for New Distribution Rates Effective January 1, 2016

April 30, 2015

Summer Time-Of-Use Prices Effective May 1, 2015

January 30, 2015

BRANTFORD POWER WARNS CUSTOMERS ABOUT PHONE SCAM

A handful of customers have reported receiving a phone call from someone representing Brantford Hydro threatening disconnection of electricity service within a very short time frame if immediate payment is not arranged.  These calls are part of a phone scam happening across Ontario.

Please know this is NOT consistent with Brantford Power’s standard practice regarding overdue accounts.  As mandated by the Ontario Energy Board, Brantford Power must give you at least 10 days’ notice before you are disconnected. Brantford Power must also make a reasonable effort to contact you one last time at least 48 hours before disconnection.

Brantford Power does accept credit card payments for overdue accounts over the phone, but will never ask for banking information, a pre-paid credit card payment or a wire transfer. Overdue amounts would appear on your monthly bill.  We make every effort to work with our customers to develop payment options when an account falls into arrears.

Brantford Power will never make arrangements to meet at locations to collect cash from you, except in the case where a Brantford Power technician, who carries photo identification, will accept a cash payment from you at your service location to avoid disconnection or to restore your power. Cash payments are also accepted through our customer service cashier located at 220 Colborne Street.  In both cases, a receipt will be issued.

If you believe the phone call you received is suspicious, or have been the victim of fraud, you are advised to contact The Canadian Anti-Fraud Centre at 1-888-495-8501 to report the incident.

SMART METER UPDATE – January 2015

Brantford Power does not have the make and model of smart meters in service that are covered by ESA’s announcement.

On January 22, 2015 the Electrical Safety Authority (ESA) announced it had directed Ontario’s electrical utilities (local distribution companies) to replace and discontinue use of a specific model of electrical meter: the Sensus 3.2 with remote disconnect. There are only 5,400 of these meters reported in use in Ontario which is less than one per cent of the 4.8 million meters in Ontario.  Learn more…

January 2015

Rate Changes in Effect January 1, 2015