December 20, 2016
HAPPY HOLIDAYS FROM BRANTFORD POWER
Please note our Customers Service hours for the holiday season:
Friday, December 23 8:30 a.m – 4:30 p.m
Monday, December 26 CLOSED
Tuesday, December 27 CLOSED
Wednesday, December 28 8:30 a.m – 4:30 p.m
Thursday, December 29 8:30 a.m – 4:30 p.m
Friday, December 30 8:30 a.m – 4:30 p.m
Monday, January 2 CLOSED
Regular business hours will resume at 8:30 a.m on Tuesday, January 3, 2017.
Crews will be available throughout the holidays to respond to any emergencies. You can report outages at any time by calling 519-751-3522.
Best wishes for a safe and happy holiday season from everyone at Brantford Power.
November 17, 2016
BRANTFORD POWER WARNS CUSTOMERS ABOUT PHONE SCAM
A handful of customers have reported receiving a phone call from someone representing Brantford Hydro threatening disconnection of electricity service within a very short time frame if immediate payment is not arranged. These calls are part of a phone scam happening across Ontario.
Please know this is NOT consistent with Brantford Power’s standard practice regarding overdue accounts. As mandated by the Ontario Energy Board, Brantford Power must give you at least 10 days’ notice before you are disconnected. Brantford Power must also make a reasonable effort to contact you one last time at least 48 hours before disconnection.
Brantford Power does accept credit card payments for overdue accounts over the phone, but will never ask for banking information, a pre-paid credit card payment or a wire transfer. Overdue amounts would appear on your monthly bill. We make every effort to work with our customers to develop payment options when an account falls into arrears.
Brantford Power will never make arrangements to meet at locations to collect cash from you, except in the case where a Brantford Power technician, who carries photo identification, will accept a cash payment from you at your service location to avoid disconnection or to restore your power. Cash payments are also accepted through our customer service cashier located at 220 Colborne Street. In both cases, a receipt will be issued.
If you believe the phone call you received is suspicious, or have been the victim of fraud, you are advised to contact The Canadian Anti-Fraud Centre at 1-888-495-8501 to report the incident. For information on how to protect yourself or your business against fraud, please visit the RCMP’s Scams and Fraud website at www.rcmp-grc.gc.ca.
November 7, 2016
Celebrate Christmas Around the World
Join Brantford Power at the 42nd Annual JCI Brantford Santa Claus Parade!
The parade marches Saturday, November 26, 2016 from Stanley Street to Harmony Square. Find more information here.
October 20, 2016
Winter Time-of-Use Hours in Effect November 1
On Wednesday, the Ontario Energy Board announced that Time-of-Use prices will not change this Winter. However, on-peak and mid-peak hours will change on November 1.
September 29, 2016
Measuring Brantford Power
The Ontario Energy Board (OEB) has released its annual Scorecard, measuring Brantford Power’s performance in the key areas of Customer Focus, Operational Effectiveness, Public Policy Responsiveness and Financial Performance.
View Brantford Power’s 2015 Scorecard
September 27, 2016
On Saturday, October 1, you can support the Brantford Food Bank by helping us Stuff a Bucket Truck
Visit us at Metro (371 St. Paul Ave.) between 11am and 4pm to make your donation and help those in need in our community.
July 7, 2016
To access Brantford Power’s full application for 2017 distribution rates and charges, and supporting evidence here.
April 25, 2016
The Ontario Energy Board announced Summer Time-Of-Use (TOU) pricing effective May 1, 2016.
March 9, 2016
Brantford Power will host its annual Powerline Safety Seminar on April 13. Click here for details.
February 29, 2016
Public Awareness of Electrical Safety Survey
The Public Awareness of Electrical Safety survey is designed to measure the level of awareness of key electrical safety precautions within Brantford Power’s service territory.
A national research and strategy firm that works with government, associations, not-for-profits, and private companies, has been engaged by Brantford Power to conduct the survey. The survey will begin during the week of February 22, and will run for approximately 2 weeks.
January 19, 2016