December 17, 2018
HAPPY HOLIDAYS FROM BRANTFORD POWER
Please note our Customer Service hours for the holiday season:
Friday, December 21 8:30 a.m – 4:30 p.m
Monday, December 24 8:30 a.m – 4:30 p.m
Tuesday, December 25 CLOSED
Wednesday, December 26 CLOSED
Thursday, December 27 8:30 a.m – 4:30 p.m
Friday, December 28 8:30 a.m – 4:30 p.m
Monday, December 31 8:30 a.m – 4:30 p.m
Tuesday, January 1 CLOSED
Regular business hours will resume at 8:30 a.m on Wednesday, January 2, 2019.
Crews will be available throughout the holidays to respond to any emergencies. You can report outages at any time by calling 519-751-3522.
Best wishes for a safe and happy holiday season from everyone at Brantford Power.
December 13, 2018
BRANTFORD POWER WARNS CUSTOMERS ABOUT REBATE SCAM
Brantford Power is warning customers to be aware of an energy rebate scam targeting customers in the area.
Brantford Power has received a number of reports from customers who have received phone calls from someone claiming to be from the ”Ontario Rebate and Reward Association”. The caller claims that the customer is eligible for a rebate on their electricity bill and asks for access to their home to verify eligibility.
Brantford Power wants customers to be aware that this is a scam and cautions that you should not allow strangers to enter your home.
The Ontario Rebate and Reward Association is not legitimate and is no way associated with Brantford Power. Some of the rebate programs that the fraudulent callers refer to are actual provincial programs, but these programs do not require a visit to your home.
Customers who receive a suspicious call should hang up and not provide any personal information. Brantford Power cautions against providing your home address or letting anyone into your home.
The Ontario Energy Board issued a consumer warning to beware of people calling or visiting homes claiming to offer rebates on energy bills. The warning contained the following tips:
- Know who you’re dealing with – If someone calls you, ask for the name of the person you are speaking with, the company they represent and their telephone number.
- Ask for ID – If someone is at your door, ask to see identification, including a business card and ID card with the sales representative’s company information.
- Protect your personal information – Do not feel compelled to share your personal information. Your utility bill is private. It contains personal information like your account number and energy usage.
- No home inspection necessary – The Ontario Electricity Support Program application and approval process does not require a home visit. Utilities rarely visit your home and usually set up an appointment first.
- If you are unsure if a communication from Brantford Power is legitimate, please contact our Customer Care department at 519-751-3522 during regular business hours. Customers are also asked to report any suspicious phone calls they receive to the Brantford Police Department at 519-756-0113 and the Canadian Anti-Fraud Centre at 1-888-495-8501 or www.antifraudcentre.ca.
October 22, 2018
IMPORTANT NOTICE: Potential Canada Post Service Disruption
The Canadian Union of Postal Workers (CUPW) has begun rotating strikes across Canada.
As a result, delivery of your Brantford Power bills as well as payments mailed to Brantford Power may be impacted.
Bill payment during a postal strike
- Customers are responsible for paying their bills by the due date, even if mail service is disrupted.
- Do not mail your bill payment if a strike is expected, or during a strike/lockout. Instead, please utilize one of the payment options listed below.
- Late payment fees will apply.
If there is a postal disruption, Brantford Power offers a variety of convenient ways for you to receive your bill and make a payment.
How to receive your bill
- Go paperless and register for e-billing. Brantford Power’s My Account is an easy and secure way to access your bills and account information online 24 hours a day, 7 days a week. Sign up for My Account now!
- Contact our Customer Care department at 519-751-3522 or email firstname.lastname@example.org to obtain your account balance.
- Visit our office at 220 Colborne Street, Brantford, Monday to Friday from 8:30 a.m. to 4:30 p.m. (excluding holidays) to obtain a copy of your bill.
How to pay your bill
- Automatic Pre-authorized Payment Plan. Register for pre-authorized payments and your bill is automatically paid from your account. Complete the Automated Payment Plan Agreement and email or fax the completed form to: Email: email@example.com / Fax: (519) 756.6041.
- Credit Card Payment. To arrange payment by credit card contact us at (519) 751-3522.
- In Person. We accept all forms of payment from Monday to Friday – 8:30 a.m. to 4:30 p.m. (excluding holidays) at 220 Colborne Street, Brantford.
- Drop Box. You may leave your payment in our drop box at 220 Colborne Street, Brantford.
- Bank or financial institution. Payments can be made in person at your bank or via telephone and online services offered by most financial institutions.
Your payment is due 16 days from the statement date on your bill. If the payment is late, a charge of 1.5% per month will be added to the balance. Brantford Power allows four extra days after the due date before applying late-payment charges. Keep in mind payments made online through a bank or trust company or by phone can take up to five days to process.
Questions? If you have any questions, please contact our Customer Care department at 519-751-3522 or email firstname.lastname@example.org.
October 1, 2018
Measuring Brantford Power
The Ontario Energy Board (OEB) has released its annual Scorecard, measuring Brantford Power’s performance in the key areas of Customer Focus, Operational Effectiveness, Public Policy Responsiveness and Financial Performance.
January 1, 2019 Distribution Rate Application
Brantford Power Inc. has applied to its regulator, the Ontario Energy Board (OEB), to raise its electricity distribution rates effective January 1, 2019.
Notice of Application
Brantford_NoA – Elec – EDR (IRM)_09052018_FINAL
Brantford_IRM Application 2019_ 20180813
Accounts 1588 and 1589 questions_Brantford_20180831_FINAL
Attachment H1 – Brantford_2011 to 2013 IESO CDM Persistence_2017 08 14
Attachment H2 – Brantford_2014 Brantford IESO CDM_2017 08 14
Attachment H3 – 2017 Final Verified Annual LDC CDM Program Results_Brantford Power Inc.
Brantford_Cover Letter_IRM_Model Update_20180824
Brantford_Proposed 2019Tariff Sheet_20180813
July 11, 2018
BRANTFORD POWER WARNS CUSTOMERS ABOUT TELEPHONE AND LETTER SCAM
Brantford Power is warning customers to be aware of a telephone scam and letter targeting customers in the area.
Our customers have reported receiving fraudulent telephone calls and letters requesting payments or advising them that their hydro meter needs to be changed. The caller and letter falsely claim to be from Brantford Power.
Customers who receive a suspicious call or letter should not provide any personal information.
Brantford Power reminds customers that utilities follow the rules mandated by the Ontario Energy Board when it comes to notifying customers about past due accounts. Brantford Power does not disconnect customers without prior notice and will not call you to ask for your account number.
If you are unsure if a communication from Brantford Power is legitimate, please contact our Customer Care department at 519-751-3522 during regular business hours. Customers are also asked to report any suspicious phone calls they receive to the Brantford Police Department at 519-756-0113 and the Canadian Anti-Fraud Centre at 1-888-495-8501 or www.antifraudcentre.ca.
June 4, 2018
Conditions of Service – Proposed Changes
The Conditions of Service describe Brantford Power’s policies with respect to electricity distribution and its related operations, and the joint obligations of Brantford Power and its customers.
Brantford Power is proposing to make changes to its Conditions of Service. All of the changes, which are listed below, are being made to reflect Brantford Power’s proposal to stop collecting security deposits from its residential customers.
Brantford Power is proposing that the updated Conditions of Service will come into effect on August 1, 2018.
We invite customers to review the changes below. If you have comments or questions, please email us by July 23, 2018.
You can also view and comment on the proposed changes in person until July 23, 2018 at our office at 220 Colborne Street, Monday to Friday (excluding holidays) from 8:30 a.m. to 4:30 p.m.
A summary of the proposed changes is listed below:
|Section||Proposed New/Updated Wording|
|2.4.3- paragraph 1||All new Customer accounts that do not fall into the residential service classification will be reviewed to determine whether a security billing deposit is required. Sufficient identification is also required when applying for service.|
|188.8.131.52||Residential Customers, meaning those customers which meet the criteria for the residential service classification per BPI’s Tariff of Rates and Charges, as approved by the OEB, will not be required to pay a security deposit. BPI reserves the right to amend these Conditions of Service to require a security deposit for its residential class customers, under the circumstances and within the limitations permitted in the Distribution System Code. If BPI selects to do this, BPI will propose to update its Conditions of Service and consult with its customers as required under section 1.4.|
April 29, 2018
Summer Time-Of-Use Prices and Hours in Effect May 1!
The Ontario Energy Board (OEB) has announced summer Time-Of-Use pricing and is reminding households and small businesses that Time-Of-Use hours are changing.
For more information, please visit oeb.ca.
April 13, 2018
BRANTFORD POWER WARNS CUSTOMERS ABOUT SCAM
A small number of customers have reported receiving a call from someone claiming to represent Brantford Power and threatening disconnection of service within a very short time frame if immediate payment is not arranged. Brantford Power will never demand immediate payment to avoid an interruption in service, or make arrangements to meet at locations to collect cash from you.
If you have received a suspicious email or phone call, please contact The Canadian Anti-Fraud Centre at 1-888-495-8501 to report the incident. For information on how to protect yourself or your business against fraud, please visit the RCMP’s Scams and Fraud website at www.rcmp-grc.gc.ca.
If you have questions or concerns about your Brantford Power account, please do not hesitate to contact us at 519-751-3522.
January 12, 2018
PUBLIC AWARENESS OF ELECTRICAL SAFETY SURVEY
The Public Awareness of Electrical Safety Survey is designed to measure the level of awareness of key electrical safety precautions within Brantford Power’s service territory. Over the next 2 weeks, residents of Brantford will be randomly selected to participate in a telephone survey. The result will be publically available in September 2018, when all electricity distributors’ scorecards are published by the Ontario Energy Board.
January 1, 2018
BRANTFORD POWER RATE CHANGES IN EFFECT JANUARY 1, 2018
The Ontario Energy Board (OEB) has approved an adjustment to electricity distribution rates and other charges for all Brantford Power customers, effective January 1, 2018.
You can learn more about the impact of this change on your bill by using the OEB’s Online Bill Calculator, available at ontarioenergyboard.ca.
A detailed listing of Brantford Power’s 2018 Delivery and Regulatory rates and charges can be found at brantfordpower.com/rates.