Industry Updates

June 6, 2020

COVID-19 RECOVERY RATE EFFECTIVE JUNE 1, 2020
The Government of Ontario has introduced a COVID-19 Recovery Rate of 12.8¢/kWh for all time-of-use (TOU) electricity customers. Households, farms and small businesses who pay TOU electricity rates will be charged this fixed rate 24 hours a day, seven days a week, for electricity consumed starting on June 1, 2020.

This rate will be automatically reflected on TOU customers’ electricity bills for all three TOU periods, 24 hours a day, seven days a week, and is intended to be in place until October 31, 2020.

May 5, 2020

GOVERNMENT OF ONTARIO EXTENDS COVID-19 EMERGENCY RATE RELIEF UNTIL MAY 31, 2020

Households, farms and small businesses paying time-of-use (TOU) electricity rates will be charged the lowest rate (off-peak) 24 hours a day, 7 days a week until May 31, 2020. The change to off-peak electricity rates (10.1 ¢/kWh) for all three TOU periods will continue to be reflected on your bills for electricity consumed from March 24 until May 31, 2020, as directed by the Government of Ontario.

March 24, 2020

GOVERNMENT OF ONTARIO ANNOUNCES ELECTRICITY RATE RELIEF
As of  March 24, 2020, households, farms and small businesses on Time-of-Use (TOU) electricity rates will be charged the lowest price (off-peak) 24 hours a day, 7 days a week for 45 days. Residential and small business customers on TOU pricing will pay 10.1 ¢/kWh no matter what time of day the electricity is consumed.

Brantford Power understands that COVID-19 may have a negative financial impact on our customers. These are unprecedented times. To help ease the financial burden caused by COVID-19, Brantford Power has extended the ban on disconnection for non-payment for all residential and small business (General Service less than 50 KW) customers until July 31, 2020.

Our Customer Care call centre remains open and customers can contact us at 519-751-3522 to discuss concerns regarding bill payments and assist with flexible payment arrangements. If you require financial assistance, you can also visit ontarioelectricitysupport.ca or call 1-855-831-8151 to learn if you are eligible for this provincial program.