My Business

Sign Up for Service

If you are not currently a business customer of Brantford Power and would like to start service, you can use these forms to sign up. Upon receiving the forms by email, fax or mail, one of our Customer Service Representatives will be in contact with you shortly to confirm your account details.

APPLICATION FOR SERVICE

To sign up for service download the following forms then email, fax or mail to:

Email: customerservices@brantfordpower.ca  Phone:  (519) 751-3522 Fax: (519) 756-6041  Mail: Brantford Power Inc. Box 308 Brantford, ON N3T 5N8

APPLICATION FOR NEW SERVICE - Click here.

CREDIT INFORMATION FORM – Required for new service – Click here

REGISTRATION FORM – this form with your signature is required for Pre-Authorized Payment -Click here.

REQUEST FOR SERVICE – Click here.  (Specification for Electrical Installation – Appendix E)

Security Deposit

If you’re a new General Service customer, you’ll be required to pay a security deposit when you activate your account.

The deposit will be equal to an average billing at the address being serviced times the billing factor of 2.5, as estimated by Brantford Power. Where relevant usage information is not available for the customer for 12 consecutive months within the past two years, the customer’s average monthly load will be based on a resonable estimate by Brantford Power.

If the Customer has a payment history which discloses more than one disconnection notice in a relevant 12 month period, Brantford Power may use that customer’s highest actual or estimated monthly load for the most recent 12 consecutive months within the past 2 years.

If the Customer is enrolled in the Automatic Pre-Authorized Payment Plan, the required deposit will be equal to an average billing times a billing factor of 2.0.

Security deposits can be paid by cash, cheque or an automatically renewing, irrevocable Letter of Credit from a bank.

For new services where no usage history is available, an estimated usage and/or projected demand will be used to determine the deposit amount.

A Satisfactory Payment Record for General Service Customers is defined as:   

  • No more than (1) NSF cheque has been received from the customer, or
  • No more than one (1) Pre-Authorized Payment has been returned NSF, or
  • No more than one (1) disconnect/collect trip has occurred, or
  • No more than one (1) disconnection notice has been issued to a customer in the General Service <50 kW demand rate class over the last five 5 years continuous service or customers in a General Service  >50 kW demand rate class over 7 years.

The time period that makes up the good payment history must be the most recent period of time and some of the time period must have occurred in the previous twenty-four (24) months.

The deposit is not necessary if:

  • A satisfactory payment record exists for General Service accounts at Brantford Power Inc;
  • Proof of a satisfactory payment record for General Service accounts as defined above with another Distributor or gas Distributor;
  • A credit check satisfactory to the utility.  The cost of such a credit check shall be billed to the customer using a fee approved by the Ontario Energy Board.

Where a General Service Customer in any rate class other than a <50 kW demand rate class has a credit rating from a recognized credit rating agency, the maximum amount of a security deposit which the Distributor may require the non-Residential Customer to pay shall be reduced in accordance with the following table. The cost of such a credit check, as revised from time to time, shall be billed to the Customer.

Credit Rating Allowable Reductions in Security Deposits
AAA- and above or 100%
AA-/AA/AA+ or equivalent 95%
A-/From A/A+ to below AA or equivalent 85%
BBB-/from BBB/BBB+ to below A or equivalent 75%
Below BBB- or equivalent 0%

Deposits will be returned upon:

  • a customer switching to retailer-consolidated billing;
  • 5 years of good payment history for a General Service customer in a <50 KW demand rate class;
  • 7 years of good payment history of a General Service customer in any other rate class;
  • termination of services.

We pay interest on the deposit, which is calculated monthly.  The interest paid will be the Prime Business Rate as published on the Bank of Canada Website less 2 percent updated quarterly.

Payment of the deposit may be made in equal installments over a 4-month period.

QUESTIONS?

Email: customerservices@brantfordpower.ca
Phone: (519) 751-3522
Fax: (519) 756-6041