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Payment Options

Brantford Power offers a variety of convenient ways for you to make sure your payment is up to date. You can sign up for pre-authorized payments or pay bills as you receive them.

Automatic Pre-Authorized Payment Plan:

We offer two convenient pre-authorized payment plans:

Paid in full- The total amount due on your electricity bill will automatically be withdrawn from your financial institution account on the due date specified on your bill. Your electricity bill will be sent to you as usual.

Equal payment plan – Enables you to budget for an equal monthly payment for the year. A fixed amount is automatically withdrawn from your bank or financial institution account on the date your bill is due. It is monitored each year in September and on the 12th month of the year. We add any balance owing by you and if needed, we adjust the monthly payment amount for the next year. We will notify you in advance of any necessary changes to this amount.

Sign up for Pre-Authorized Payments:

Register for pre-authorized payments: downolad, then email, fax or mail to:

Email: customerservices@brantfordpower.ca

Fax: (519) 756.6041

Mail:    Brantford Power Inc.Box 308
Brantford, ON
N3T 5N8

To cancel your pre-authorized payment, complete this form and return to Brantford Power by email, fax, mail or in person. Please allow 30 days for Brantford Power to cancel your pre-authorized payment plan.

Credit Card Payment:

To arrange payment by credit card – (519) 751-3522

Please have your account number, credit card and payment amount ready when you call. You should know that it can take up to 5 days for Brantford Power to receive and process payments by phone so call ahead of your due date.

Mail:

Please mail cheques to:

Box 308
Brantford, ON
N3T 5N8

Please include your account name and number along with the cheque.

In Person:

We accept all forms of payment from Monday to Friday – 8:30 am to 4:30 pm (excluding holidays) at:

220 Colborne Street,
Brantford, ON N3T 2H1
Google Map

Drop Box:

220 Colborne Street,
Brantford, ON

Bank or Financial Institution:

Payments can be made online through your bank’s website. If paying at an automated bank machine tear off the top portion of your bill and include it with your payment. Please be aware it can take up to 10 days for Brantford Power to receive this type of payment.

Late Payments:

Your payment is due 16 days from the statement date on your bill. If the payment is late, a charge of 1.5% per month will be added to the balance. Brantford Power allows four extra days after the due date before applying late-payment charges.  Keep in mind payments made online through a bank or trust company or by phone can take up to five days to process.

For complete details on our policies related to late payment and connection/ reconnection services, please see Section 2.4.6 of the Brantford Power’s Conditions of Service.

To cancel your pre-authorized payment, complete this form and return to Brantford Power by email, fax, mail or in person.

Please allow 30 days for Brantford Power to cancel your pre-authorized payment plan.

Email: customerservices@brantfordpower.ca
Fax: (519) 756-6041
Mail:
Brantford Power Inc.
Box 308
Brantford,ON N3T 5N8

Learn more about your current and historical account information.

Questions?

Email: customerservices@brantfordpower.ca
Phone: 519-751-3522