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Payment Options

Brantford Power offers a variety of convenient ways for you to make sure your payment is up to date. You can sign up for pre-authorized payments or pay bills as you receive them.

Automatic Pre-Authorized Payment Plan:

We offer two convenient pre-authorized payment plans:

Paid in full- The total amount due on your electricity bill will automatically be withdrawn from your financial institution account on the due date specified on your bill. Your electricity bill will be sent to you as usual.

Equal payment plan – Enables you to budget for an equal monthly payment for the year. A fixed amount is automatically withdrawn from your bank or financial institution account on the date your bill is due. Your equal payment amount is recalculated each year. Any changes to your equal payment amount will be reflected on your bill.

To register for pre-authorized payments, complete the Automatic Payment Plan (APP) Agreement and return the form using one of the methods below.

Email:     customerservices@brantfordpower.ca
Fax:        (519) 756.6041
Mail:       Brantford Power Inc. Box 308, Brantford, ON N3T 5N8

To cancel your pre-authorized payment, please contact our Customer Service department. Please allow 30 days for Brantford Power to cancel your pre-authorized payment plan.

Credit Card and Debit Payments:

Brantford Power utilizes Paymentus, a third-party payment processing service. Paymentus provides Brantford Power customers with the opportunity to make secure payments using VISA, MasterCard or debit. Brantford Power customers will not be charged a fee for this service. Visit My Account to make a one-time payment or register to setup a recurring payment. You may also call 1-866-278-6130 to complete a one-time payment over the phone.

Mail:

Please mail cheques to:
Box 308 Brantford, ON N3T 5N8
Please include your account name and number along with the cheque.

In Person:

We accept all forms of payment from Monday to Friday – 8:30 a.m. to 4:30 p.m. (excluding holidays) at: 220 Colborne Street, Brantford, ON, N3T 2H1 Google Map

Drop Box:

220 Colborne Street, Brantford, ON

Bank or Financial Institution:

Payments can be made online through your bank’s website. If paying at an automated bank machine tear off the top portion of your bill and include it with your payment. Please be aware it can take up to 10 days for Brantford Power to receive this type of payment.

Late Payments:

Your payment is due 16 days from the statement date on your bill. If the payment is late, a charge of 1.5% per month will be added to the balance. Brantford Power allows four extra days after the due date before applying late-payment charges.  Keep in mind payments made online through a bank or trust company or by phone can take up to five days to process.

For complete details on our policies related to late payment and connection/ reconnection services, please see Section 2.4.6 of the Brantford Power’s Conditions of Service.

Email: customerservices@brantfordpower.ca
Fax: (519) 756-6041
Mail: Brantford Power Inc. Box 308 Brantford,ON N3T 5N8

Learn more about your current and historical account information.

Questions?:

Email: customerservices@brantfordpower.ca Phone: 519-751-3522