Power Outages

At Brantford Power, delivering safe, clean and reliable power, is important to us. Sometimes however unscheduled power outages happen due to extreme weather or unforseen equipment failure. Brantford Power provides customer services call centre personnel including after hours emergency contact services to take calls regarding power outages and to provide information about outages.

PLANNED POWER OUTAGES

Customers will also be notified of planned outages of more than one hour estimated duration by telephone, email or other electronic means; or by a “door hanger” on the front door at least 24 hours in advance of the planned outage.

REPORTING AN OUTAGE

Before you call:

To lessen unnecessary service calls, please check to ensure that the power isn’t out because of a tripped breaker or blown fuse in your home’s electrical panel. Next, check with your neighbours to see if their power is out.

Then call:

519-751-3522 (weekdays from 8:30 a.m. to 4:30 p.m.)

519-752-0422 (nights, weekends and holidays)

Questions?

Phone: 519-751-3522
Mail: customerservices@brantfordpower.ca