Beware of Scams
Scammers are reported to be active in our area. Brantford Power DOES NOT demand immediate payment, contact you from a 1-800 number or disconnect customers without prior notice. If you receive a suspicious phone call hang up & do not share any information. Do not let strangers in your home who claim to need to inspect equipment or assess energy efficiency rebates. You can call us directly at 519-751-3522. More Information about COVID-19 Scams.
We need your input!
Brantford Power is currently conducting a series of customer surveys. If you receive an email from us inviting you to complete a survey, please considering participating.
Customer Choice
If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices as of November 1, 2020.
With TOU, the price you pay depends on when you use electricity. With Tiered prices, you can use a certain amount of electricity each month at a lower price. Once that limit is exceeded, a higher price applies.
If you want to continue paying TOU prices, no action is required. If you would like to learn more about your pricing options, visit www.oeb.ca/choice.
COVID-19 Energy Assistance Program for Small Business (CEAB-SB) and Registered Charity Customers
The Government of Ontario is making $8 million available to support small businesses and registered charities who are struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program for Small Business (CEAP-SB) provides a one time, on-bill credit to eligible electricity customers to help them catch up on their energy bills and resume regular payments. Eligible small businesses and registered charities can apply starting on August 31, 2020.
COVID-19 Energy Assistance Program (CEAP) for Residential Customers
The Government of Ontario is providing $9 million to support eligible residential customers struggling to pay their energy bills as a result of COVID-19. CEAP is delivered directly by electricity and natural gas utilities and unit sub-meter providers, further to rules laid out by the Ontario Energy Board. CEAP provides a one time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. Eligible customers can apply starting applying on July 13, 2020.
We are here for you
Our Customer Care representatives are available to assist you by phone at 519-751-3522, Monday to Friday, 8:30 a.m. to 4:30 a.m. (excluding holidays) or by email at customerservices@brantfordpower.ca
Read more about our response to COVID-19
