Scam Warning!
GrandBridge Energy is warning customers to be aware of a new email scam targeting Brantford residents. Customers have reported receiving fraudulent emails about pending energy rebates on their accounts, including requests to complete a short survey about the status of the accounts. The messages appear to be from the former Brantford Power. Please remember, GrandBridge Energy will never email customers about pending energy rebates. Do not respond to suspicious emails or phone calls about your account. Instead, call GrandBridge Energy directly at 519-751-3522 to confirm the status of your account and confirm suspicious requests for information.
REMINDERS AND SAFETY TIPS
- GrandBridge Energy does not contact customers after hours by telephone regarding the status of their account. We provide written notice of any past due accounts.
- GrandBridge Energy will never threaten immediate disconnection for non-payment.
- GrandBridge Energy will not ask you for your account number.
- Do not provide callers or people who come to your door with any personal information, a copy of your GrandBridge Energy bill or details about your account.
- Do not let strangers in your home who claim to need to inspect equipment or assess energy efficiency rebates.
- If you feel threatened in any way, contact the Brantford Police Department at 519-756-0113.
- You can report any suspicious phone calls you receive to the Brantford Police Department at 519-756-0113 and the Canadian Anti-Fraud Centre at 1-888-495-8501 or antifraudcentre.ca.
- If you are unsure if a communication from GrandBridge Energy is legitimate, please contact our Customer Care department at 519-751-3522 during regular business hours.
- More tips from the OEB to avoid energy scams
Customer Choice
If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices . If you want to continue paying TOU prices, no action is required. If you want to switch, you need to complete a Customer Choice Election Form found on our Customer Choice page. If you would like to learn more about your pricing options, visit www.oeb.ca/choice.
We are here for you
Our Customer Care representatives are available to assist you by phone at 519-751-3522, Monday to Friday, 8:30 a.m. to 4:30 p.m. (excluding holidays) or by email at customerservices@grandbridgeenergy.com.
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