Scam Warning!
GrandBridge Energy is warning customers to be aware of a telephone scam targeting Brantford residents. Our customers have reported receiving fraudulent telephone calls regarding an overdue account. The number appears to come from a GrandBridge Energy phone number: 519-751-3522 (formerly Brantford Power). Please remember, GrandBridge Energy will never threaten immediate disconnection for non-payment. Do not respond to phone calls requesting a call back regarding your account. Instead, call GrandBridge Energy directly at 519-751-3522 to confirm the status of your account.
REMINDERS AND SAFETY TIPS
- GrandBridge Energy does not contact customers after hours by telephone regarding the status of their account. We provide written notice of any past due accounts.
- GrandBridge Energy will never threaten immediate disconnection for non-payment.
- GrandBridge Energy will not ask you for your account number.
- Do not provide callers or people who come to your door with any personal information, a copy of your GrandBridge Energy bill or details about your account.
- Do not let strangers in your home who claim to need to inspect equipment or assess energy efficiency rebates.
- If you feel threatened in any way, contact the Brantford Police Department at 519-756-0113.
- You can report any suspicious phone calls you receive to the Brantford Police Department at 519-756-0113 and the Canadian Anti-Fraud Centre at 1-888-495-8501 or antifraudcentre.ca.
- If you are unsure if a communication from GrandBridge Energy is legitimate, please contact our Customer Care department at 519-751-3522 during regular business hours.
- More tips from the OEB to avoid energy scams
Customer Choice
If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices . If you want to continue paying TOU prices, no action is required. If you want to switch, you need to complete a Customer Choice Election Form found on our Customer Choice page. If you would like to learn more about your pricing options, visit www.oeb.ca/choice.
We are here for you
Our Customer Care representatives are available to assist you by phone at 519-751-3522, Monday to Friday, 8:30 a.m. to 4:30 a.m. (excluding holidays) or by email at customerservices@grandbridgeenergy.com.
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