SCAM ALERT: Brantford Power DOES NOT use a 1-800#, demand immediate payment, or disconnect customers without prior notice. If you receive a suspicious phone call hang up & do not share any info. Also beware of someone calling Brantford residents claiming to be from Hydro One. You can call us directly at 519-751-3522. More Information about COVID-19 Scams.
Temporary Fixed Electricity Price in effect from January 1-28, 2021
The Ontario Government has taken steps to hold the price of electricity at 8.5 ¢/kWh for electricity used from January 1 until the end of the day on January 28, 2021. Residential, small business and farm customers on Time-of-Use and Tiered price plans set under the Ontario Energy Board’s Regulated Price Plan will pay that fixed price. The price change will happen automatically. No customer action is required. For more information, visit oeb.ca
Customer Choice
If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices as of November 1, 2020. If you want to continue paying TOU prices, no action is required. If you want to switch, you need to complete a Customer Choice Election Form found on our Customer Choice page. If you would like to learn more about your pricing options, visit www.oeb.ca/choice.
Provincial COVID-19 Business Support Grants
Energy rebates are available for Ontario businesses that were affected by COVID-19 modified Stage 2 restrictions and/or the current provincewide shutdown. Find out more and apply.
COVID-19 Energy Assistance Program for Small Business (CEAB-SB) and Registered Charity Customers
The COVID-19 Energy Assistance Program for Small Business (CEAP-SB) provides a one time, on-bill credit to eligible electricity customers to help them catch up on their energy bills and resume regular payments.
COVID-19 Energy Assistance Program (CEAP) for Residential Customers
CEAP provides a one time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.
We are here for you
Our Customer Care representatives are available to assist you by phone at 519-751-3522, Monday to Friday, 8:30 a.m. to 4:30 a.m. (excluding holidays) or by email at customerservices@brantfordpower.ca
Read more about our response to COVID-19
