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Brantford Power

About Us

Contact Us

Brantford Power wants to make it easy for you to access the information you need.  Here are all the different ways you can reach us. We endeavor to keep the website current and informative.

If you couldn’t find the information you were looking for on the website, please let us know at customerservices@brantfordpower.ca.

Emergency Services/Report Power Outage:

Phone: 519-751-3522

Follow us on Twitter @BrantfordPower

General Billing, Account Information And Payments:

E-mail: customerservices@brantfordpower.ca
Phone: 519-751-3522 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)
Fax:  519-756-6041

Account Information

COVID-19 Update

For the health and safety of our customers and our employees, and to help mitigate the spread of COVID-19, Brantford Power’s drop box is closed. If you require further assistance, please contact us at 519-751-3522, Monday to Friday, 8:30 a.m. to 4:30 a.m. (excluding holidays) or by email at customerservices@brantfordpower.ca.

Mail payments to:

Brantford Power Inc.
Box 308
Brantford, ON N3T 5N8

Moving in/out:

E-mail: customerservices@brantfordpower.ca
Phone: 519-751-3522 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

Pre-authorized payments:

E-mail: customerservices@brantfordpower.ca
Phone: 519-751-3522 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

Change of banking information for pre-authorized payments:

E-mail: customerservices@brantfordpower.ca
Phone: 519-751-3522 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

Credit and collections:

E-mail: customerservices@brantfordpower.ca
Phone: 519-756-4006 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

Time-Of-Use questions:

E-mail: customerservices@brantfordpower.ca
Phone: 519-751-3522 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

To locate underground cables:

Phone: 1-800-400-2255

Tree-trimming:

Phone: (519) 751-3522 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

Report street light problems:

Phone: 519-759-4150  (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

After Hours

Report a street light out:

Phone: 519-759-4150 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

After Hours

Electrical hazard – non emergency:

E-mail: customerservices@brantfordpower.ca

Phone: 519-751-3522 (Monday-Friday, 8:30 am – 4:30 pm, excluding holidays)

Report an electrical hazard – emergency:

Phone: 519-751-3522 (Monday-Friday, 8:30 am – 4:30 pm)
After hours: 519-752-0422

Heating & Cooling Incentive:

Phone: 1-800-267-2231 ext. 236