July 11, 2018
Brantford Power is warning customers to be aware of a telephone scam and letter targeting customers in the area.
Our customers have reported receiving fraudulent telephone calls and letters requesting payments or advising them that their hydro meter needs to be changed. The caller and letter falsely claim to be from Brantford Power.
Customers who receive a suspicious call or letter should not provide any personal information.
Brantford Power reminds customers that utilities follow the rules mandated by the Ontario Energy Board when it comes to notifying customers about past due accounts. Brantford Power does not disconnect customers without prior notice and will not call you to ask for your account number.
If you are unsure if a communication from Brantford Power is legitimate, please contact our Customer Care department at 519-751-3522 during regular business hours. Customers are also asked to report any suspicious phone calls they receive to the Brantford Police Department at 519-756-0113 and the Canadian Anti-Fraud Centre at 1-888-495-8501 or www.antifraudcentre.ca.