Conditions of Service – Proposed Changes

June 4, 2018

The Conditions of Service describe Brantford Power’s policies with respect to electricity distribution and its related operations, and the joint obligations of Brantford Power and its customers.

Brantford Power is proposing to make changes to its Conditions of Service. All of the changes, which are listed below, are being made to reflect Brantford Power’s proposal to stop collecting security deposits from its residential customers.

Brantford Power is proposing that the updated Conditions of Service will come into effect on August 1, 2018.

We invite customers to review the changes below. If you have comments or questions, please email us by July 23, 2018.

You can also view and comment on the proposed changes in person until July 23, 2018 at our office at 220 Colborne Street, Monday to Friday (excluding holidays) from 8:30 a.m. to 4:30 p.m.

A summary of the proposed changes is listed below:

Proposed New/Updated Wording

2.4.3- paragraph 1

All new Customer accounts that do not fall into the residential service classification will be reviewed to determine whether a security billing deposit is required. Sufficient identification is also required when applying for service.

2.4.4.1

Residential Customers, meaning those customers which meet the criteria for the residential service classification per BPI’s Tariff of Rates and Charges, as approved by the OEB, will not be required to pay a security deposit. BPI reserves the right to amend these Conditions of Service to require a security deposit for its residential class customers, under the circumstances and within the limitations permitted in the Distribution System Code. If BPI selects to do this, BPI will propose to update its Conditions of Service and consult with its customers as required under section 1.4.