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CEAP-SB Benefit

COVID-19 Energy Assistance Program for Small Business (CEAP-SB)

The Government of Ontario is providing $8 million to support small business and registered charity customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program for Small Business (CEAP-SB) is being delivered directly by electricity and natural gas distributors and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB).

CEAP-SB provides a one time, on-bill credit for eligible small business and registered charity customers to help them catch up on their energy bills and resume regular payments.

CEAP-SB funding is limited.  Brantford Power will process applications in the order in which they are received until the funding is depleted. Submitting an application for CEAP-SB to Brantford Power does not guarantee funding.

Eligibility Criteria

Small business and registered charity Brantford Power customers are eligible for CEAP-SB if they meet all of the following criteria:

  1. The customer has an active account with Brantford Power. The customer’s account falls within the following class:
    • General Service less than 50 kW
    • Customers can find information about their class on their bill, or they can contact Brantford Power.
  2. The customer has a registered business number or charitable registration number for the small business or registered charity operating out of the premises
  3. The customer’s account was in good standing on March 17, 2020, and the customer was not enrolled in an arrears payment agreement for amount owing prior to March 17, 2020.  However, customers that enrolled in an arrears payment agreement for amounts that became owing after March 17, 2020 are eligible for CEAP-SB.
  4. The customer failed to make complete payment for the electricity on at least two bills issued since March 17, 2020, and has an overdue balance on the date of their application for CEAP-SB
  5. The customer’s small business or registered charity premises was required to close* to the public for regular operations for at least 15 days as a result of a government order or inability to comply with public health recommendations.

*”Close” means that the small business or registered charity was unable to maintain regular operations as a result of government order or health recommendations that required them to either fully close operations, limit access to their premises or limit the services provided or available to the public.

Benefit Amount

For eligible small business and registered charity customers may qualify for a one-time CEAP-SB credit equal to the electricity charges that are overdue on the date of their application for CEAP-SB:

  • up to a maximum of $850 if their premises is mainly heated by electricity, or
  • up to a maximum of $425 otherwise.

How to apply

Customers can apply for CEAP-SB through Brantford Power beginning on August 31, 2020.  The CEAP-SB Application is available on the Brantford Power website. The application can also be emailed or mailed directly to any residential customer that requests it.

Brantford Power will process applications in the order in which they are received.  Applications are considered received only once they are complete. Applications will be processed within 10 business days of receipt. Brantford Power customers can apply for CEAP-SB by email or by mail.

Email

Customers who successfully email their forms to customerservices@brantfordpower.ca should receive a generic confirmation of receipt, and should keep this email confirmation. If you do not receive an email confirmation of your application submission, please call our office at 519-751-3522. Please note these confirmation emails do not indicate confirmation that an application is complete.

Mail

Customers can also mail their application forms to Brantford Power.  Please consider that mailing time may impact the receipt of your application. Applications can be mailed to: Brantford Power, Box 308, Brantford, ON, N3T 5N8

CEAP-SB funding is limited. Submitting an application for CEAP-SB to Brantford Power does not guarantee funding. For more information or to determine if you are eligible for CEAP-SB, contact us at 519-751-3522 (Monday-Friday, 8:30 a.m. – 4:30 p.m., excluding holidays), email customerservices@brantfordpower.ca or visit oeb.ca.

How to complete the CEAP-SB Application

Please note, in order to ensure that your application is completed properly please follow these instructions:

  1. You must include your 8-digit Brantford Power Account number starting with the number View the bottom portion a sample bill
  2. The application must be in the account holder’s name as it appears on the Brantford Power bill. View the bottom portion a sample bill
  3. You must include your phone number and email address (if applicable) on the application.
  4. The application must be completed in entirety. Your application cannot be processed until it is accurately completed.
  5. Submit your application using one of the following methods:

    Mail
    Customers can also mail their application forms to Brantford Power.  Please consider that mailing time may impact the receipt of your application. Applications can be mailed to: Brantford Power, Box 308, Brantford, ON, N3T 5N8
    Email
    Customers who successfully email their forms to customerservices@brantfordpower.ca should receive a generic confirmation of receipt, and should keep this email confirmation. If you do not receive an email confirmation of your application submission, please call our office at 519-751-3522. Please note these confirmation emails do not indicate confirmation that an application is complete.