Skip to content
Brantford Power

My Home

CEAP Benefit

COVID-19 Energy Assistance Program (CEAP)

UPDATE: The Government of Ontario has announced that utilities may provide CEAP credits to any eligible customer more than once, provided that the maximum total amount of $750 per customer is not exceeded.

The Government of Ontario is providing funding to support residential customers struggling to pay their energy bills as a result of COVID-19. The COVID-19 Energy Assistance Program (CEAP) is delivered directly by electricity and natural gas utilities and unit sub-meter providers (USMPs), further to rules laid out by the Ontario Energy Board (OEB).

CEAP is an on-bill credit for eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments.

Eligibility Requirements

Brantford Power residential customers may be eligible for CEAP funding if they meet the following criteria:

  • The account has an overdue balance with respect to one or more electricity bills issued since March 17, 2020; and
  • The customer has an account with Brantford Power. Only the customer who is the account holder can submit an application for CEAP.

CEAP Benefit Amounts

Residential electricity customers may qualify for a CEAP credit up to a maximum of $750. Customers may apply for CEAP more than once, provided the maximum credit has not been exceeded.

How to apply

Customers can apply for CEAP through Brantford Power   The CEAP Application Form is available on the Brantford Power website. The application can also be emailed or mailed directly to any residential customer that requests it.

Brantford Power will accept applications in the order in which they are received.  Applications are considered received only once they are complete. Applications will be processed if additional funding is provided.

Brantford Power customers can apply for CEAP by email or by mail.

  • Email
    Customers who successfully email their forms to customerservices@brantfordpower.ca should receive a generic confirmation of receipt, and should keep this email confirmation. If you do not receive an email confirmation of your application submission, please call our office at 519-751-3522. Please note these confirmation emails do not indicate confirmation that an application is complete.
  • Mail
    Customers can also mail their application forms to Brantford Power.  Please consider that mailing time may impact the receipt of your application. Applications can be mailed to: Brantford Power, Box 308, Brantford, ON, N3T 5N8

For more information or to determine if you are eligible for CEAP, contact us at 519-751-3522 (Monday-Friday, 8:30 a.m. – 4:30 p.m., excluding holidays), email customerservices@brantfordpower.ca or visit oeb.ca/ceap.

How to complete the CEAP application

Please note, in order to ensure that your CEAP Application Form is completed properly please follow these instructions.

  • You must include your 8-digit Brantford Power Account number starting with the number 2.  View the bottom portion a sample bill
  • The application must be in the account holder’s name as it appears on the Brantford Power bill. View the bottom portion a sample bill
  • You must include your phone number and email address (if applicable) on the application.
  • The application must be completed in entirety. Your application cannot be processed until it is accurately completed.
  • Submit your application using one of the following methods:

Mail

Customers can also mail their application forms to Brantford Power. Please consider that mailing time may impact the receipt of your application. Applications can be mailed to: Brantford Power, Box 308, Brantford, ON, N3T 5N8

Email

Customers who successfully email their forms to customerservices@brantfordpower.ca should receive a generic confirmation of receipt, and should keep this email confirmation. If you do not receive an email confirmation of your application submission, please call our office at 519-751-3522. Please note these confirmation emails do not indicate confirmation that an application is complete.