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Managing Your Bill

Need Help Managing Your Bills?

Brantford Power offers a regulated Arrears Management Program with monthly payment options for our residential customers. Call us at 519-751-3522 to sign up today.

Low-income customers may also qualify for the Home Assistance Program, helping those in need with no-cost energy upgrades. To find out who is eligible, visit saveonenergy.ca.  For more information, call 1-855-591-0877 or email info@greensaver.org.

The Ontario Electricity Support Program (OESP) offers a monthly credit for low-income households. For more information, or to apply, visit OntarioElectricitySupport.ca or call 1-855-831-8151.

Willowbridge Community Services is our local agency partner. Get help with your OESP application and more by visiting them at 54 Brant Avenue or calling 519-753-4173.

Brantford Power offers a regulated Arrears Management Program with monthly payment options for our residential customers. Call us at 519-751-3522 to sign up today.

For assistance, or to discuss your account, please contact our Customer Service Department at (519) 751-3522.


Ontario Electricity Support Program (OESP)

If you are a Brantford Power customer, and in a low-income home, you may qualify for a reduction on your electricity bill through the Ontario Electricity Support Program.

The OESP could reduce the cost of your household electricity by applying a monthly credit directly to your bill.

If your home is electrically heated, or you rely on an approved medical device requiring a lot of electricity, you could be eligible for additional credit.

To learn if you are eligible for this provincial program, please visit the program application page or call 1-855-831-8151. Assistance with OESP applications is also available through our local agency partner, the Family Counselling Centre of Brant at 54 Brant Avenue.


Other Assistance Programs

Low-income Energy Assistance Program (LEAP)

This program provides a grant towards your electricity bill if you are behind on your bill and may face having your service shut off. It is for emergency situations.

More Information on the Low-income Energy Assistance Program (LEAP)

Please Note: Emergency financial assistance is provided on a first-come first-served basis. Funds may be limited. Grants are issued on your behalf and paid directly to your utility. You will not receive a cheque.

Energy Affordability Program

The Energy Affordability Program provides support to income-eligible electricity consumers by helping them to lower their monthly electricity costs and to increase their home comfort.

Depending on your situation, you may receive different energy-saving products and services. Some participants may qualify for a free home energy needs assessment conducted by a trained energy professional that will help identify energy-efficient upgrades available for their homes, such as replacement of inefficient appliances and professionally-installed insulation and draft-proofing. These upgrades may be installed during or after an in-home visit.

Other participants may qualify instead for free energy saving kits. These are customized to meet their energy needs and could include energy-saving LED lighting, timers, faucet aerators and/or a clothes drying line.

To sign up, find out if you qualify or learn more about the program, visit https://saveonenergy.ca/For-Your-Home/Energy-Affordability-Program


Know Your Rights

The Ontario Energy Board (OEB) has set out customer services rules for electricity utilities, including special rules for low-income customers.

View the Consumer Charter

Brantford Power is compliant with these rules, and we encourage all customers to know their rights.

Visit Ontario Energy Board website for more information.


Avoid Disconnection

To avoid disconnection, it is important to contact us as soon as you receive that notice. Do not delay.

The quickest way to keep your electricity connected is by paying your outstanding balance. But, if you cannot pay the amount you owe, you have the option of setting up an Arrears Management Plan that will allow you to repay your debt over a period of time. It does not excuse you from paying the amount owed or from paying your new bill.

Payments may be made at most financial institutions, by cash, cheque, VISA or MasterCard or by mail. Late payment interest charges, calculated at the rate of 19.56% per year, may be applied to your account. Payments must be received by our office to cancel the interruption.

Options are available. For assistance, or to discuss your account, please contact our Customer Service Department at (519) 751-3522.